MTN confirms cyber-attack, warns customers to stay alert
The MTN Group has confirmed a cyber attack that led to unauthorised access to the personal information of some MTN customers.
In a statement, MTN said an unknown third party claimed to have accessed data linked to parts of its systems.
The group added that they do not have enough information to confirm whether customers’ accounts and wallets have been directly compromised.
They, however, assured customers that the core network, billing systems and financial services infrastructure remain secure and fully operational.
MTN said they have activated their cybersecurity response processes.
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The South African Police Service (SAPS) and the Hawks have also been alerted of the attack.
“We also informed the relevant country authorities and will continue to update them on an ongoing basis while working closely with them and law enforcement agencies in supporting their investigations,” MTN said in a statement.
“We are in the process of notifying affected customers in compliance with local legal and regulatory obligations.”
MTN has warned customers to be cautious of unexpected messages and avoid clicking on suspicious links.
They also encouraged customers not to disclose information such as passwords, PINs and OTP when asked to do so by phone, text message or email.
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