Gigaba says Home Affairs Dept considering additional offices
Home Affairs Minister, Malusi Gigaba says they may expand offices in an attempt to reduce long queues at branches in KZN.
Gigaba visited Home Affairs offices in Durban and Pietermaritzburg yesterday.
The department is launching a campaign to reduce the time people spend applying for and collecting documents across the country.
@HomeAffairsSA Gigaba is talking to management about queues and problems facing clients within this office. He is met by a woman who says she’s been trying to get her passport for 6 months pic.twitter.com/wzQQuG1azX
— Nushera Raisa (@nushera) April 23, 2018
While inspecting the Umgeni Road branch yesterday, Gigaba was bombarded with a host of complaints - ranging from long queues and technical down time to a lack of assistance from officials.
ALSO READ: War on queues: Gigaba heads to KZN Home Affairs offices
"We desperately need to expand our footprint in Durban and KZN so that we are able to reach out to as many people as possible closer to where they are to reduce the volumes at the offices currently," Gigaba said.
During a press briefing at the weekend, announcing the launch of 'War on queues' campaign - Gigaba said they found that queues were not effectively managed, while office-based systems were not stable.