COVID-19: SARS goes digital as offices remain closed nationwide
Amid rising COVID-19 cases The South African Revenue Services has decided to extend the suspension of physical visits indefinitely.
Yesterday in a statement SARS says they were scheduled to open next week Monday but because of the increasing coronavirus cases - all branches nationwide will remain closed.
But services will remain operational and serve the public remotely on various digital channels - including their contact centre and via e-filing.
However, going digital may have led SARS to hit a snag after users attempting to use e-filing were unable to load certain forms.
This is due to the extinction of Adobe Flash player which was used to display text.
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The revenue service says they are aware of this issue and are working to resolve this matter.
Provisional taxpayers are reminded that the deadline for tax returns is the 29th of January.
What you need to know:
- Bookings may be made via this SARS website
- All new bookings via the SARS website will be honoured via a virtual engagement – Microsoft Teams or telephonic engagement
- The SARS Contact Centre will continue to service any queries from members of the public
- All South African Ports of Entry manned by SARS customs officials will continue to operate during this lockdown period. Please note that strict social distancing measures will apply, and all members of the public are required to properly wear masks at all times when entering any SARS Customs building, or engaging with any customs officials. No access will be allowed without the wearing of a mask.
- All provisional taxpayers will be expected to file their returns before the deadline on 29 January 2021 by utilising the above electronic channels, or visiting the virtual branch for assistance.
