Hotel owner snaps back at negative reviewers

Hotel owner snaps back at negative reviewers

Watch what you say about this hotel owner's digs...

A person's hands typing on a laptop
A person's hands typing on a laptop/iStock/@Dilok Klaisataporn

Hotel owners are usually the people who do everything they can to make sure their guests are satisfied and happy. 

Because, a happy and satisfied guest translates into a good review and potentially a return visit, not to mention the power of word of mouth. 

However, we live in a world of semantics where how you appear online matters more than how you appear in real life. Hotel or accommodation reviews have become something of a go-to for people planning their travel. 

So, it is only natural for travellers to check out the review section of a hotel before booking in. 

It allows people to get an idea as to the overall experience they might have during their stay. Ideally, hotel owners want to get good reviews so that they can attract more guests. 

It's their business to promote their business. 

However, one hotel owner is gaining traction for doing something unconventional. 

"California’s luxury Petit Ermitage Hotel has become renowned for something else entirely, roasting guests who complain about their stay. The Petit Ermitage Hotel, which is located in West Hollywood and costs up to $850 per night, boasts an average rating of 4.5 out of 5 on the travel review site. However, it’s come under fire in some reviews for being “overpriced” with “incompetent staff” and a “non-influencer friendly” atmosphere." (New York Post)

One person gave the hotel a two-star rating on Tripadvisor and the very active hotel owner, who refers to himself as 'The Monarch', at Petit Ermitage replied quite candidly. 

"Nice location but hidden charges + not enough staff"

His reply: "Damn those hidden charges (also known as Taxes & Resort Fee) that are so hidden you'd almost certainly miss them if you didn't read your confirmation email." 

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Can we just say that the hotel owner also replies to good reviews as well? 

Check out the 3-star rating he received below and his response thereafter. 

An online review for a hotel in Hollywood, California
An online review for a hotel in Hollywood, California/Tripadvisor Screenshot/

This was The Monarch's response: "From this day forth, let it be known that "The vibes are immaculate" shall be our new slogan. To be used in all promotional material both in print and online. Word." 

We have to admit, we kind of love this man! Saying it like it is should never be a negative trait.

Vic podcast
East Coast Radio

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Image Courtesy of iStock/Dilok Klaisataporn

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