Unathi's angry Mango tweet

So yesterday, Idols SA judge and songstress Unathi Msengana tweeted out about some bad customer service from a Mango Airlines staff member while she was trying to check into her flight.

I saw her tweet and I shouted out (in my head) "YOU GO GIRL!!!!"

It's not yet entirely clear what happened - but Unathi mentioned the words 'disrespectful' and 'humiliating'. It doesn't sound pleasant. 

Here's how it unfolded on Twitter: 

 

Thank you Mango Airlines for THE WORST service courtesy of Rushda! Rude, disrespectful, dismissive, humiliating, mean pic.twitter.com/EVszhapL9j

— ALIVE (@unathimsengana) January 5, 2015

“@SADOLK: @unathimsengana @Eusebius did anybody else see what went down?” She made sure she had an audience when she was humiliating me.

— ALIVE (@unathimsengana) January 5, 2015

 

To the airline's credit, Mango did pick the tweet up - and responded: 

@unathimsengana Hi Unathi, this is Hein Kaiser from Mango. I have taken the matter up with the relevant airport manager and will revert.

— Mango (@FlyMangoSA) January 5, 2015

I'm not a fan of bad customer service at all. I'm one of those annoying people who make a fuss at bad service - whether it's from a waitron or if a product I received was mediocre. 

For example, last week, my fiance and I went to the movies and the popcorn was stale. We told the cashier and she went to "change" it - and obviously it was still stale after that. 

So I said to her you taste it, and she said "So sorry honey, I'm not allowed to taste". Who the hell was she calling honey? I don't remember her being my bestie. At this point I just simply left and looked for a manager who tasted the popcorn and replaced our stale popcorn with a freshly popped batch.

I know some people don't like to cause a scene but trust me, there are many ways you can ensure you get good service without the drama.

Are you the type who complains about bad service delivery? Or do you just keep quiet?