The funniest response to a customer complaint
Companies get a lot of complaints so it is very important to know how to address these complaints.
The Coles Social Media Team saw the funny side of a guy's complaint about a caterpillar infested capsicum.
Matthew Wilson posted on the Coles Facebook page that his wife’s chicken stirfry would be capsicum free thanks to the uninvited guests.
Here’s the post that has had over 8,000 likes.
He wrote:
Hi Coles,
How are you today?
Firstly I want to say, how cold has winter been this year? It has taken me by suprise. I didnt stock up on warm clothing and as a result I have felt the cool hand of winter through my favourite jacket, which i bought from JayJays in 2008. It has served me well, but this winter may be its last.
I would like to thank you for providing me with groceries that are indeed fresh. Though yesterday whilst buying this red capsicum from Kurralta Coles, SA (which i intended on eating tonight in my wifes tasty chicken stirfry - its a real cracker!) I took some friends home with us, a whole family in fact. ive never had Chicken Caterpillar Stirfry, though I dont think I will and I probably will look for caterpillar-free red capsicum in the future.
Kind Regards,
Have a good winter,
Matthew
Coles didn't waste anytime in replying to Matthew.
This is what they said:
