United Airlines apologises for forced passenger removal
The chief executive of embattled United Airlines unequivocally has apologized for an incident in which a passenger was dragged off a plane, promising a thorough review of the airline's practices.
The apology came amid a torrent of criticism of the carrier's actions on a Sunday flight and its initial explanations.
In images now seen worldwide, a passenger was forcefully removed and bloodied in the process -- the entire event captured on video by passengers and posted on social media.
Passenger David Dao, 69, had refused to be "bumped" from the overbooked flight - an airline practice that has now come under increased scrutiny.
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"I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard," CEO Oscar Munoz said.
"We take full responsibility and we will work to make it right."
The comments were in stark contrast to the company's initial response, in which it seemed to at least partially blame the passenger, inflaming worldwide outrage.