Twitter users react to Vodacom data disappearance
Vodacom says majority of affected customers - whose data and airtime vanished late yesterday - have since been refunded.
Spokesperson, Bryon Kennedy says they're still working to remedy the situation. The data billing issue was caused by a system, the company says.
"95% of our customers' whose data or airtime were affected, have been reinstated or refunded. Our main priority and emphasis is making sure we remedy the situation with our customers.
ALSO READ: System error to blame for data depletion: Vodacom
"The issue has been isolated. This is a high priority for us. The investigations into what led to the system error will continue in due course," says Kennedy.
The company has issued a statement - detailing an apology to affected costumers, which says out-of-bundle charges will be fully refunded and depleted bundles reinstated.
Dear @Vodacom please refund @whimzee_m and others urgently. For many this means lost employment and study opportunities,among other losses
— Adv Thuli Madonsela (@ThuliMadonsela3) August 21, 2017
The worst part is that someone could have been stranded/in danger and was not able to get a hold of anyone because of @Vodacom incompetency.
— Boity Thulo (@Boity) August 22, 2017
7GBs gone ... thanks @Vodacom!
— Janine_J (@janine_j) August 21, 2017
Charged 5GBs at 8.30, gone at 8.40. Tried again. Charged 2GBs at 10.26, gone by 10.30
Issa scam.
@Vodacom has also failed to communicate to customers who aren't on social media, yet they're very quick to bombard them with promo sms's.
— Tebogo Ditshego (@TebogoDitshego) August 22, 2017
See Vodacom's responses below.
We would like to apologise for the inconvenience caused. If you're still having an issue, please tweet @Vodacom111, so we can investigate.
— Vodacom (@Vodacom) August 22, 2017
We have reimbursed customers affected by last night's billing issue and remain committed to ensuring all customers are refunded in full.
— Vodacom (@Vodacom) August 22, 2017