Standard Bank clients tell how money ‘disappeared’ from accounts
A number of Standard Bank customers say they are devastated by the money they have lost due to alleged fraudulent transactions on their accounts.
This week, frustrated customers took to social media complaining about multiple unauthorised transactions that had come off their accounts.
They also experienced difficulties making payments or conducting transactions.
KZN resident Snenhlanhla Malinga says she lost R5,000 over the weekend.
"Until today, they have not got back to me. I am the one who called to ask what was going on, and they said they were still within turn-around time. I have not heard anything from them, and it was right before payday, so I was desperate for that money.
"I told them I needed them to block the card because what if it happened as my salary went in? So, I told them to block it, and I will wait for a new account or a new card."
READ: Standard Bank investigates alleged fraud, apologises to customers
A 56-year-old resident, who preferred to stay anonymous, says she lost over R30,000.
"Standard Bank asked me to verify the R30 000 that was taken out from my account - was paid to a carwash and another small payment done to some computer company. So I went to the Kingsmead branch; there were so many other people in my situation sitting there. They acknowledged it was fraud. Why did they send me that message, and why did they not stop it?"
Standard Bank has denied claims that there's been a security breach on its system.
The bank's Chief Risk Officer, Thabani Ndwandwe, says they'll evaluate each case of fraud individually.
"We remain committed to minimise potential financial losses for our customers. The bank's fraud mitigation measures remain robust and continue to protect and inform customers of any potential fraud on their accounts."
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