Companies behaving badly - Wendy Knowler wades in

Companies behaving badly - Wendy Knowler wades in

Is your gym debiting your account despite the gym being closed during lockdown? What happens if you've booked a cruise which has been cancelled because of Covid-19? And what about events organisers not refunding you your ticket price for that cancelled event?

Event cancelled

Gyms that are still debiting members’ bank accounts while gyms remain closed during lockdown; a cruise company refuses to refund a family for their cruise which the company was forced to cancel because of Covid-19, and instead has unilaterally re-booked them on a specific cruise next year; the multi-branch paving company which won’t honour a client’s warranty because the branch closest to her home has closed, and events organisers which use “force majeure” to defend their decision not to refund at all or only a small percentage of ticket prices.

LISTEN | READ: Why are the Clover milk bottles suddenly blue?

Where does that leave those customers?

ECR Consumerwatch's Wendy Knowler sheds some light on those scenarios, and others, in this week’s Consumerwatch Q&A, live on Darren, Keri, & Sky.

Take a listen below:

For more from Wendy Knowler, check out past episodes in the full Consumerwatch channel below:

Contact Wendy

Get in touch with Wendy via her website or her Facebook page. Please note that Wendy is not able to personally respond to every email she receives. If she is able to take up your case, she will contact you directly. Here are other avenues for you to consider.

Main image courtesy of iStock

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