Troubleshooting

System requirements to stream

• For flash stream, please install Adobe flash player on http://www.adobe.com/products/flashplayer

• Supported Operating System: Microsoft Windows & MAC.

• Supported Browsers: Firefox, Internet Explorer, Opera, Google Chrome and Safari.(Please install the latest versions).

• Please remember to check your volume setting before trying to access the stream! Enough dedicated Internet bandwidth is required to receive the stream – 32kbps is required for the stream.

Most common problems

Buffering

• As the Internet is not that reliable, the media player caches/buffers a few seconds of the stream before playing it to avoid interruptions of the live stream when bandwidth fluctuations occur on the used Internet connection. This way there are a few seconds worth of the stream to play if there’s a network problem. Should you lose the streaming connection, the media player will buffer for a few seconds before re-connecting.

• If you are using a slow connection such as a dial-up modem to connect to the Internet, audio buffering or audio dropout may sometimes occur. Please try not to browse the Internet or download large files while you are streaming (as this reduces the available bandwidth of your connection). If you have a high-speed broadband Internet connection and your media player still buffers a lot, please contact us for further advice on help@ecr.co.za

The streams cuts out and interrupts?

• There are delays introduced by congestion on the Internet and sometimes by contention for use of your Internet connection. Unfortunately, there is not much that we can do to rectify this problem. If you are on a slow or shared office connection this may occur frequently due to high contention. Try accessing the stream during less busy periods, or use another Internet connection.

No audio

• If the stream plays but there is no audio, check the media player and soundcard's volume (check that it is not muted). If you have excluded that the problem is at your end, it may well be that there is a problem with the audio source of the stream - in such case contact us on help@ecr.co.za

Nothing happens when I click the ‘listen live’ link?

• Most likely it's because you have a pop-up blocker installed. Please allow pop ups / temporary allow pop ups in your browser. It might also be that there is a firewall blocking the live stream - some companies set up proxies/firewalls that prevent access to external streaming sources. If this is the case, please contact the IT department of your company for assistance.

Contacting East Coast Radio Support

1. Elaborate what seems to be the problem when accessing the stream.
2. Take a screen shot of your error.

•  Locate the 'Alt' and the 'Print Screen' Keys on your keyboard.

• Press and hold the Alt key and then press the 'Print Screen' key.

• Open a Microsoft word document or any other graphical software.

• Paste the screen shot into this window by right-clicking on your mouse and selecting the 'paste' option.

• Save your document and email it to help@ecr.co.za